Privacy Policy
PRIVACY THAT SUPPORTS CONFIDENT ORDERING. This policy explains how Pallet Empire handles information when you browse our website, ask about inventory, or submit an order request.
Effective date: October 10, 2026. Website: palletempireusa.com.
Information we collect
When you contact us or place an order, we may collect your name, contact information, billing and delivery addresses, products requested, order details, communications, and any information you choose to send us. The website may also collect technical information such as IP address, browser data, device information, and cookies needed for site and cart functionality.
How we use your information
We use information to answer inquiries, confirm product availability and order totals, coordinate payment and freight or warehouse pickup, provide customer support, maintain business records, prevent misuse or fraud, and meet legal obligations. If you message us on WhatsApp, SMS, or email, your communication is also handled by the relevant messaging or email provider under its own policies.
Payments and order requests
Placing an order on our website does not automatically charge a payment card. We contact you to confirm the merchandise amount and available payment methods. Please do not send financial account information, passwords, or sensitive identification documents through an unsecured chat. Any payment information handled by banks or payment providers is subject to their own privacy practices.
Cookies and website services
The website uses WordPress and WooCommerce technologies that may store cookies or similar data to support carts, checkout, user preferences, and security. Hosting and necessary technical providers may process limited technical information to operate and protect the website. If we introduce additional analytics or marketing technologies, we will update this policy to explain their use and any privacy choices available to you.
Sharing and disclosure
We may share information only as reasonably necessary to operate our store and fulfill requests—for example with website hosting, email and communication services, shipping or freight carriers, payment providers selected for a transaction, professional advisers, or authorities when legally required. We do not promise that every third-party service stores data in the same country.
Data retention and security
We retain order and communication records for as long as reasonably needed to provide service, resolve disputes, maintain necessary business records, and meet legal obligations. We use reasonable measures to protect customer information, but no website, email, or messaging system can guarantee complete security.
Your choices and privacy requests
You may request access, correction, or deletion of information we hold about you, subject to applicable laws and legitimate recordkeeping obligations. You can also manage cookies using browser settings. Contact us for assistance with privacy questions or requests.
Children
Our wholesale products and ordering services are intended for adults and businesses, not for children under 18. We do not knowingly seek personal information directly from children.
Policy updates
We may update this policy when business practices or legal requirements change. The effective date at the top indicates when this version was prepared.
Contact Pallet Empire
Email: sales@palletempireusa.com
Phone/text: 326-206-9776
Warehouse visits by appointment only: 6700 Snowden Rd, Fort Worth, TX 76140.