Wholesale Pallet FAQs: Ordering, Shipping & Pickup
Pallet Empire • Help Center
Wholesale Pallet Buying FAQs
Have questions about liquidation pallets, bulk inventory, local pickup or freight delivery? Tap any question below to see the answer.
How do I order a liquidation pallet?
Browse our current pallet listings, select your product or pallet size, and submit your details at checkout. This places an order request. Our team confirms the merchandise and fulfillment details with you before arranging payment.
Will I be charged when I place an order?
No automatic online payment is collected when you submit an order request. Pallet Empire contacts you to confirm availability, final pricing, shipping or pickup arrangements, and manual payment instructions.
Does the listed pallet price include shipping?
No. The product price is for the merchandise only. Freight shipping is quoted separately based on your destination and the pallet size. A $0 shipping line at checkout does not mean free freight. You will receive a freight quote before payment.
Do you ship liquidation pallets across the United States?
Yes. Inventory is stored at warehouse locations in Texas, California and other regions. Choose the pallet you want and send us your ZIP code. We check which available warehouse has that stock and can deliver to your destination; we then confirm freight costs and estimated timing before payment.
How do you choose which warehouse ships my pallet?
We check the chosen product and quantity against available warehouse stock, then compare suitable shipping locations for your delivery ZIP code. We try to use a practical nearby option where stock is available, but not every product is stocked at every warehouse. We confirm the dispatch location and freight quote before you pay.
Can I pick up from California or another warehouse?
California and Ohio fulfillment locations are shipping-only and are not open for customer pickup. Fort Worth, Texas pickup may be arranged for eligible inventory, but only after we confirm the stock and your appointment. Do not travel to any warehouse without our confirmation.
Can I collect my pallets at the warehouse?
Yes, you may select Request Warehouse Pickup at checkout, even if you live outside Texas. This only asks us to check whether the chosen stock can be collected. We will confirm whether pickup is possible, the authorized warehouse address, payment instructions and appointment time. Do not visit any warehouse or send payment until we confirm the arrangement. Fort Worth pickup, when approved, is at 6700 Snowden Rd, Fort Worth, TX 76140. California and Ohio fulfillment locations are shipping-only.
What happens if pickup is not possible for my pallet?
If the requested pallet cannot be released from an approved pickup location, we will let you know before payment and offer a delivery quote instead. You can review the freight cost and decide whether to proceed. We do not automatically charge you for shipping or approve a warehouse visit.
Can I visit the warehouse before placing an order?
Contact us first to discuss whether a warehouse visit can be arranged and to confirm an appointment. Please do not arrive without a confirmed appointment.
What if the product does not show a price?
Some inventory is offered by inquiry only. Use the contact information on the product page or our Contact page to request the current price, available quantity and shipping details.
Are the items in each pallet exactly as pictured?
Inventory can vary between pallets. Photos show warehouse stock or available merchandise, while exact assortments, brands, models, counts and condition are confirmed for the specific lot before you pay. For a particular item or color mix, contact our team first.
Are your wholesale items brand new?
Condition depends on the listing. Some products are advertised as brand-new, while other liquidation lots can be mixed or assorted. Review the description and ask us to confirm the condition of the lot you are ordering.
Can I buy a half pallet instead of a full pallet?
Some listings offer a half-pallet option—for example, our Stanley tumblers have 50-cup and 100-cup choices. Where available, choose your pallet size on the product page. Other products may require a custom quote.
Do you offer volume or multiple-pallet orders?
You can request a quote for multiple pallets or a mixed-category bulk order. Tell us the products, desired quantities and delivery ZIP code, and we can confirm options and current availability.
How long does freight delivery take?
Shipping timelines depend on pallet availability, your destination and the freight carrier. Our team will discuss the estimated delivery schedule when preparing your shipping quote.
How do returns and refunds work?
Please review our Refund & Returns Policy and contact us about your particular order before payment if you have questions.
How can I contact Pallet Empire?
Email sales@palletempireusa.com, call or text (326) 206-9776, or message us on WhatsApp. You can also use our contact page.
Need help choosing a pallet?
We can help with current inventory, freight quotes and appointment-only pickups.