Terms & Conditions
STRAIGHTFORWARD TERMS FOR WHOLESALE ORDERS. Please review these terms before submitting a purchase request or sending payment.
Effective date: October 10, 2026. These terms apply to orders and inquiries made through palletempireusa.com, operated as Pallet Empire. By using our store or submitting an order request, you agree to these terms to the extent permitted by law.
Wholesale inventory and listings
We offer liquidation pallets, bulk lots, assorted merchandise, and related wholesale goods. Product conditions, brands, packaging, quantities, and specific contents may vary as described in a listing or confirmed in writing. Images may be representative; they are not a guarantee of exact contents unless specifically confirmed. We do not guarantee profits, resale value, or a specific product mix beyond what we expressly confirm.
Prices, availability, and order confirmation
Prices and availability can change, and listed products may sell before inventory is reconfirmed. Submitting checkout is an order request, not confirmation of paid purchase. We will verify the merchandise, product total, and available payment method before asking you to send funds. Any correction or change requiring payment will be explained before you decide whether to proceed.
Payment process
The checkout currently uses manual payment coordination; no card charge occurs when you select Place Order. After ordering, contact Pallet Empire using the payment contact options on your confirmation page. Only send money after receiving our confirmed payment instructions. We consider an order paid only when funds have actually cleared, not when a screenshot or transfer notice has been received.
Freight, delivery, and warehouse pickup
Freight is not included in merchandise prices unless explicitly confirmed in writing. Delivery or freight costs may be invoiced separately after you approve a quote. Warehouse pickup at 6700 Snowden Rd, Fort Worth, TX 76140 requires a confirmed appointment. California and Ohio facilities are shipping-only; customers cannot collect orders there. Eligible local delivery within 20 miles of Fort Worth may be free after we verify the destination and approve the arrangement.
Customers are responsible for providing accurate shipping details and notifying us of delivery-site restrictions, such as limited truck access or the need for special unloading equipment. Delivery dates or carrier timelines are estimates unless separately agreed in writing.
Final sales, issues, and cancellations
Liquidation orders are generally final after confirmation, payment, and preparation for fulfillment, subject to applicable law. Contact us promptly about shipments that are incorrect, materially different from confirmed terms, missing, or damaged. Before returning merchandise, obtain instructions from us. For additional details, review our Refund & Returns Policy. Requests to cancel before payment or fulfillment will be reviewed; any later cancellation is subject to order status, agreed terms, and applicable law.
Customer communications
You agree to provide accurate order contact details so we can confirm inventory, shipping, and payment arrangements. We may contact you by email, phone, SMS, or a messaging service you choose when necessary to complete your request. Messages sent through third-party apps are also subject to those providers’ terms.
Responsible use and limitations
Do not misuse the website or submit fraudulent orders. Descriptions and site content are provided to help buyers make informed decisions, but they may contain errors that we will correct when identified. Nothing in these terms restricts rights or remedies that cannot be excluded under applicable law.
Updates and contact information
We may revise these terms from time to time; updates will be posted on this page. For order assistance or questions, email sales@palletempireusa.com, text/call 326-206-9776, or use the WhatsApp contact option provided at checkout.