Refund & Returns Policy | Pallet Empire
CLEAR POLICIES. STRAIGHTFORWARD WHOLESALE BUYING. Please review the information below before placing your order.
Effective October 10, 2026. Pallet Empire sells wholesale liquidation pallets, assorted merchandise, boxes, and bulk lots. Please review each listing and contact us with questions before completing payment.
Final sale policy
All sales are generally final. Once an order is confirmed, paid for, and prepared or released for fulfillment, we generally do not accept returns or exchanges for a change of mind, unwanted goods, or merchandise that sells more slowly than expected. This policy does not limit any rights or remedies required by applicable law.
What to expect from liquidation inventory
Liquidation and wholesale lots may contain mixed brands, styles, sizes, packaging, or conditions. Product images may show representative merchandise rather than an exact manifest. Where the condition or piece count is not independently verified, please request details before paying. We do not guarantee specific resale values, profits, or an exact brand assortment unless confirmed in writing for your order.
Incorrect items, missing deliveries, or damage
If the goods delivered differ materially from the confirmed order, the shipment is missing, or merchandise arrives damaged in transit, contact us promptly at sales@palletempireusa.com or 326-206-9776. Include your order number, a description of the issue, and photographs of the merchandise and packaging when available. Please keep packaging and relevant shipping documents until the issue has been reviewed.
We will review the circumstances, order details, and available carrier information and discuss an appropriate resolution, such as a correction, replacement, credit, or refund when required or agreed. Do not ship merchandise back without return authorization and instructions from us. Nothing in this policy excludes protections that cannot legally be waived.
Orders, payment, and cancellations
Submitting checkout creates an order request; it does not collect payment automatically. We will confirm the product amount and the payment methods currently available before you send funds. Requests to cancel before payment or fulfillment can be made by contacting us. If you have already paid, contact us as soon as possible: any cancellation, refund, or deduction will depend on the order’s status, any specifically agreed terms, and applicable law. We will not represent a payment screenshot as verified receipt of funds.
Pickup and shipping
Warehouse visits and pickup at 6700 Snowden Rd, Fort Worth, TX 76140 are by appointment only. California and Ohio locations are shipping-only. Where offered, free local delivery within 20 miles of the Fort Worth warehouse is subject to address and eligibility confirmation. Freight/shipping is not included in product prices unless we explicitly confirm otherwise in writing. Shipping charges are quoted separately and require your approval before collection. If you decline a later freight quote, contact us before fulfillment to discuss pickup, a different delivery arrangement, or an order cancellation where applicable.
How to contact us
Pallet Empire
6700 Snowden Rd, Fort Worth, TX 76140 (visits by appointment)
Email: sales@palletempireusa.com
Phone / text: 326-206-9776
WhatsApp: +1 504-387-2037
This is a business policy summary, not a waiver of statutory consumer rights. Applicable federal and state laws take precedence where they provide additional protections.